Help/Family & emergency

How does the lost-phone reveal work?

Borrow any phone with Yo-Tag. Type your tag and PIN. See your emergency contacts.

A 9-step storyboard showing the lost-phone reveal flow. Phone dead at a festival, borrowing a security guard’s phone, entering your own tag and PIN, seeing your top 3 emergency contacts revealed, and calling them.

You’ve lost your phone, or it’s dead. You’re in a foreign city, or a pub, or just somewhere unfamiliar. Without your phone, you can’t remember anyone’s number.

This is what Yo-Tag was built for.

Setting it up (do this once)

First, make sure you have some connections — your emergency contacts are chosen from people you’re already connected to on Yo-Tag.

  • In the app, go to the Yo tab and find "Lost phone" under Reunite
  • Tap Set, then choose up to three of your connections as the people to call if your phone is lost, stolen, or dead
  • Save them, then set a 4–6 digit PIN

Using it (when you need it)

  • Borrow any phone — a friend’s, a stranger’s, the security desk’s — that has Yo-Tag installed
  • Open Yo-Tag, go to the Yo tab, and tap "Lost phone" under Reunite
  • Type YOUR tag (not theirs) and YOUR PIN
  • Your three emergency contacts appear on the borrowed phone
  • Tap to call any of them — directly from the borrowed phone
The borrowed phone’s owner doesn’t see your PIN or your contacts. The reveal is private to whoever entered the PIN.

Tip: pick PIN carefully

Choose a PIN you’ll remember without your phone. Don’t use the same PIN as your bank card. Don’t write it down.

Yo-Tag does not replace emergency services. In an emergency, dial 999 (or your local equivalent) from any phone — no app required.
Still need help? support@yo-tag.com — we'll get back to you as soon as we can.
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