I’m not getting incoming calls
A short checklist that fixes 90% of cases.
Run through these checks in order:
1. Notifications enabled
iOS Settings → Notifications → Yo-Tag → make sure "Allow Notifications" is on. If you ever tapped "Don’t Allow" when prompted, this is almost certainly the cause.
2. Background App Refresh enabled
iOS Settings → General → Background App Refresh → make sure Yo-Tag is on.
3. Microphone permission
iOS Settings → Privacy & Security → Microphone → Yo-Tag should be enabled. Without this, calls fail silently.
4. Internet connection
Yo-Tag calls go over Wi-Fi or cellular data. If you’re on a flaky network, calls may not arrive. Switch between Wi-Fi and cellular and try again.
5. Force-quit and reopen
Sometimes the app gets stuck. Swipe up from the bottom of the screen, swipe Yo-Tag away, then reopen.
If none of this works, email support@yo-tag.com with your tag, your iOS version, and a description of what happens. We’ll diagnose.
Still need help? support@yo-tag.com — we respond within 24 hours on weekdays.