I can’t sign in
Yo-Tag has no passwords — here’s what to do instead.
Yo-Tag doesn’t use passwords. When you sign in, we email you a 6-digit code instead — so there’s nothing to reset and nothing to forget.
Your code hasn’t arrived
Codes are sent from noreply@yo-tag.com. Check your spam or junk folder first, and make sure you’re using the same email address you signed up with.
- Codes expire after 10 minutes
- You can request a new code after 30 seconds
- Check spam, junk, and any promotions folder
Your code isn’t being accepted
You have five attempts before a code stops working. If you’ve used them all, request a new code and try again. If the keyboard disappears while you’re typing, tap the code boxes to bring it back.
You’re not sure which email you used
Email support@yo-tag.com and include your Yo-Tag handle if you know it. We can look up which address is on your account and tell you which one to use.
You’ve lost access to your email address
Get in touch at support@yo-tag.com. Please include your Yo-Tag handle, the name on your account, and anything else that helps confirm the account is yours — for example an Apple receipt if you’ve bought a tag.
You signed in with Apple
Tap "Continue with Apple" again using the same Apple ID. If you used Apple’s Hide My Email, you don’t need to know the email address — Apple will recognise you automatically.